Frequently Asked Questions
Find answers to common questions about our products, shipping, and more.
Orders & Shipping
Where do you ship to?
We currently ship across the United Arab Emirates. International shipping options are coming soon.
How long does delivery take?
Standard delivery takes 3-7 business days within the UAE. We do not offer same-day delivery.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can also track your order in your account under "Orders".
Do you offer free shipping?
Yes! We offer free standard shipping on all orders over 200 AED. Shipping costs 10 AED for orders under 200 AED.
Is there a minimum order value?
Yes, the minimum order value is 100 AED.
Returns & Exchanges
What is your return policy?
We offer a 14-day return policy for unused items in their original packaging. Please visit our Returns page for more details.
How do I initiate a return?
Contact us at evolmedia.ceo@gmail.com with your order number and reason for return. We'll provide you with a return label and instructions.
How long do refunds take?
Refunds are processed within 5-7 business days after we receive your return. The refund will be credited to your original payment method.
Can I exchange an item?
Yes, exchanges are possible. Please contact our team and we'll help you with the process.
Products & Care
Are your products cruelty-free?
Yes, all our products are cruelty-free and never tested on animals.
How should I care for my items?
Care instructions are included with each product and can also be found on the product page. We recommend following these guidelines to ensure longevity.
Do you offer product samples?
Samples are occasionally available with orders and during promotions. Sign up for our newsletter to stay updated.
Account & Payment
How do I create an account?
Click "Sign in" in the top right corner, then select "Create account". You can also sign up using your Google account.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and bank transfers.
Is my payment information secure?
Absolutely. We use industry-standard encryption and never store your full payment details on our servers.